Ecom Express Courier — Ecom Express tracking ID_[protected]_ delivery delayed for too long (NO UPDATE)

Website:ecom express courier services.

Sir / ma'am,

This is with reference to my order no. 4380856 from 'wow skin science' that has been dispatched through Ecom express courier on 16th January 2023', tracking ID_[protected].

As per the tracking status (screenshot attached for reference) my parcel has already reached ecom express courier office near to my delivery address i.e. Parel (east) Mumbai on Wednesday, 18th January 2023', but still it has not been out for delivery to me even after 7 days, the courier is still lying at Ecom express office.

As it is a skin care product so i need the courier urgently to avoid any loss or damage to my products in the courier... Please let me know by when can i expect this courier to get delivered to me.

My delivery address is as follows.
85 podar centre, crdc department, ground floor, parel post office lane, dr. B. Ambedkar road, parel east, mumbai - 400 012. Landmark : near central railway parel workshop and traffic police booth.

I request you to kindly look into the matter and please expedite the process at your end... I am facing too much trouble & hassle to get this courier... I have contacted the wow skin care team also to get the status of this courier but they are not responding at all... So i am completely blank of what is happening with my order & courier... Whether i have been cheated on this order ???

please do the needful at your end at the earliest and deliver my courier urgently.

Hoping for a prompt resolution and help from your end to my issue... Please solve it asap.

Thank you in advance,
Miss. Manorama maity
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2023
Ecom Express Customer Care's response
Dear Sir,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express
Complaint comments 

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Thanks, I have received the courier next day of posting this complaint.

Thank you for the response and delivery of the courier.

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