[Resolved] Ecom Express — courier not delivered - attempt is also not made.

Priyatham_8

Address:

Kannur, Kerala, 670571

I have ordered some books on 2nd march 2020 which has been assigned to ecom express to delivery who is supposed to deliver me on 11th march 2020. But the status of delivery is showing as customer not accepted delivery /customer not available even without an attempt to make the delivery to the mentioned address. This can be a serious thing that stating the customer as a mistake even without an attempt is made. When i called the customer care number they are not even able to give the details of the delivery person /concerned regional office contact number to solve my issue.

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Mar 17, 2020

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Ramen
Team ECOM Express

Verified Support

Mar 16, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 15th March at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ramen
Team ECOM Express

Mar 17, 2020

Updated by Priyatham_8 Thank You I received the delivery