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[Resolved]  Ecom Express — delay in delivery and unauthorized return of product return of deliverables

Hi

This is regarding my amazon order awb[protected] and clickoncare "pre-paid" shipment awb[protected]. Both were send to me by ecom express logistic by beginning of jan 19. However today till 26th it has not reached to me. And the sad thing is that ecom have returned the first one back to amazon with out consulting me or calling me. My delivery address was clear and i got other deliverables correctly by other courier agents. Ecom send back my amazon order back with a incorrect statement that i refused to accept that. This is the worst experience i got from any of the courier company. I called amazon and click on care and instructed to not send any of my deliverables via ecom but the already send one is gone.
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Complaint marked as Resolved Mar 5, 2019

Complaint Status


[Jan 27, 2019] Ecom Express customer support has been notified about the posted complaint.
Verified Support
Ecom Express Customer Care's response Jan 28, 2019 Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered at the earliest.Meanwhile, please share your alternate contact number to assist you further.

Regards,
Team Ecom Express
Complaint comments  3 Comments     Updated: ShareTweet

Comments

Thanks for getting back. My alternate No is [protected]
I have order a helpmate with id[protected] and traking id[protected] the product has not been delivered, one thing l want to say, don't forgotten customerss
Ecom Express Customer Care's response, Jan 31, 2019
Verified Support
Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. 

Regards,
Team Ecom Express
Hi my self k sai manikanta i have ordered a wallet and i am cancellening my order due to some issues so please cancel my Order as soon as possible ORDER NO :[protected]
THANK YOU.
Ecom Express Customer Care's response, Jan 31, 2019
Verified Support
Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly contact your shopping portal in this regards. If delivery is attempted, request you to kindly refuse to accept the delivery.

Regards,
Ecom Express Team
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    Ecom Express
    Customer Care Service
    Customer satisfaction rating
    42%
    Complaints
    3591
    Pending
    1508
    Resolved
    1090
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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