Ecom Express — Delayed delivery and irresponsible delivery executive

Ecom Express — Delayed delivery and irresponsible delivery executive

P Prasadrex

My FLEX "Pre-paid" shipment awb [protected] reached at delivery centre palakkad district, kerala on 13th of November 2020 and taken out of for delivery by ECOM executive SANAF Product delivered one day later after received out for delivery SMS on[protected].31 am He didn't deliver my product after repeating calls .he just forgot to deliver my shipment while he passing near through to my delivery address . After my factory working time (8am- 4 pm) iam waited so long for him then after at 7pm executive told he was not able to deliver today. Next day[protected] he delivered my shipment at my factory security cabin without any query even he didn't know factory is not woking due to deepavali holiday it was such irresponsibility with our orders. Iam using e-commerce sites for recent 3 years before I have never faced such a worst delivery experience Delivery executive was not helpful/not informed. He is with poor communication with lot of excuses and irresponsible with his shipments Please look into the matter seriously And take necessary actions for not repeating this kind of problems in future +2 photos Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 17, 2020 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express. Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address. Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end. Regards, Ramen Team Ecom Express
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