Ecom Express — delivery agent denying to deliver

Address:V-ROAD DASNAGAR SHANPUR Howrah, Dasnagar, Howrah, West Bengal, 711105

Ecom express delivery boy behaving very rudely and speaking very roughly, extremely arrogant and threatening to not giving me the parcel and returning it to the original owner and very bad behaviour. He even said that he is moving with the package for about 15 days, when the order is just giving just 8 days back. The awb number is [protected]. Please replace such arrogant people from ecom as it downgrades the companies reputation.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

We sincerely regret the inconvenience you faced with our services. We never intended to give you such an experience. Please note this matter shall be investigated and strict disciplinary action would be taken against the errant officials to avoid this in future.

Regards,
Team ECOM Express
Complaint comments 

Comments

Sir

Yesterday night ecomexpress boy came for my return products to pick up. I handover to him.

But i got message pickedup failed.

What to do
Ecom Express Customer Care's response, Oct 25, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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    +91 11 6659 8800
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