Ecom Express — delivery boy slapped parcel on my face and his abusive language

Shakeel Ahmad wani

from Delhi, Delhi

Address:

H C GAM KULGAM, Kulgam, Jammu and Kashmir, 192231

Sir/mam
I would like to inform you that i m very ashamed of being ur regular costumer, as few days ago i have returned the product and pickup was finally scheduled today. On around 5:00 pm i got a call from delivery boy to handover my returned prdt., i went outside and called him... He said wait, i waited for almost 20 mints and when he came i just said him why so late brother i haven been here since long tym... He slapped me with the parcel and his invective language has forced me to write you. Returnd i'd for the same is[protected].
How can you hire such a mannerless man who abused and slapped me in the middle of the road without collecting the pickup parcel. I hope stringent action will b taken against him.
Thank you so much for this invective language and insult.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed due to (Reason). We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We sincerely regret the inconvenience you faced with our services. We never intended to give you such an experience. Please note this matter shall be investigated and strict disciplinary action would be taken against the errant officials to avoid this in future.

Regards,
Team ECOM Express