Ecom Express — delivery not attempted wrong status

Renjina

Address:

Idukki, Kerala

The shipment was never attempted for delivery. Someone is home all day and the tracking status said no one was available. No one came to deliver the package. Awb number [protected]. Apologizing is not solving the issue. This has happened before. Why packages are returned to seller without attempting delivery? This is not a good service.
We need the package delivered. Calling customer service in delhi is not solving, they just apologize without even calling the carrier.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express

With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express