Ecom Express — dis-respective behaviour on customer

Address:

Brandix indian appreal city, pudimadaka road, achutapuram, Visakhapatnam, Andhra Pradesh, 531011

I received product two days back but I go and take that product from delivery boy. He make a phone call to me on 11:00 that he'll come after 10 mins, i said ok but there is no update up to 1 hour. Again I make a phone call after 12:00 he was telling that " he was at another place if want product come and take otherwise he will come after his work completed" I said ok to him. Again I make a phone call after 14:20 again he was telling that " he was at another place if want product come and take otherwise wait up to he'll come. I went to him where he was. He was simple sitting and talking to others. I asked him that "product will not come to delivery address? you make a phone call to me that after 10mins will arrive but what are you doing here?". he was simple telling that here some products are there to deliver, time will taken and given address is also not correct. I showed him all the details given. He was telling in dis-respective manner that " here is city name also he will send to city then go and collect and also don't give courier to ecom express. All couriers different this courier is different".