Ecom Express — dishonest delivery agent | |||
I had ordered a cashew nut package from Naaptol which was prepaid. The delivery agent still charged 999/- and later refused to own up. The same man came to deliver an Amazon product to me and when confronted behaved very rudely. He couldn't even produce an electronic payment device and I wouldn't give him any money without proof. So I had to return the package that I had been expecting over many days. Moreover, the customer care people don't understand anything. When I explained my problem to them they had no idea what I was saying and when I asked them to send another delivery man, they disconnected the call when I was trying to retrieve the order number. If you're in the courier industry, try to hire trustworthy and efficient people, Ecom! You ain't going to make much progress with this kind of services. Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 11, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint. Regards, Team ECOM Express Verified Support Jul 13, 2019 Ecom Express Customer Care's response Dear Mam, Greetings from ECOM Express We regret for the inconvenience caused to you. We shall cross check with our team to get this investigated and resolve at the earliest. Meanwhile, please share your alternate contact number for further assistance. Regards, Team ECOM Express Verified Support Jul 20, 2019 Ecom Express Customer Care's response Dear Mam, Greetings Please share your contact number to assist you. Regards, Ecom Express Team | |||
 4 Comments | |||
Comments
I ordered i10 earpods white, the product is not working and the main switch is fully damaged,
I waist my 1500 rupees on this [censored] thing i want whole amount refund asap
Order no. I5P52905
I waist my 1500 rupees on this [censored] thing i want whole amount refund asap
Order no. I5P52905
Ecom Express Customer Care's response, Jul 12, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us.
In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to arrange the return.
Regards,
ECOM Express Team
Greetings from ECOM Express
Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us.
In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal to arrange the return.
Regards,
ECOM Express Team
Ecom Express. tracking Id: [protected]
These are the details of the package that was prepaid but for which the delivery man still took money and later refused to accept his fault:
AwbNo:[protected]
Product from: Naaptol
Naaptol order no: 59015418
The man delivering this not only took Rs 999/- for this but also signed on behalf of the customer and told the customer a signature was not required. I have notified this to the customer services team time and again but they paid no heed.
Also, electronic payment devices are usable at my location for all other products delivered by Amazon, Flipkart etc but Ecom Express has no such provision.
AwbNo:[protected]
Product from: Naaptol
Naaptol order no: 59015418
The man delivering this not only took Rs 999/- for this but also signed on behalf of the customer and told the customer a signature was not required. I have notified this to the customer services team time and again but they paid no heed.
Also, electronic payment devices are usable at my location for all other products delivered by Amazon, Flipkart etc but Ecom Express has no such provision.
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings From ECOM Express.
We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.
Regards,
Team ECOM Express
Greetings From ECOM Express.
With reference to your query regarding the AWB number 2513213012, as per our records the said shipment has been delivered on 13th July at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express
My address is Divakar Gowda
no:491/3, 2 floor F block,
Sahakara nagar Bangalore
Karnatak. 560092
080-23633734,
8147719468
it should be mad to be saying it has delivered on 13 july.
Greetings from ECOM Express
We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.
Regards,
ECOM Express Team
Greetings
Please confirm if you got the shipment delivered to assist you.
Regards,
Ecom Express Team