Ecom Express — ecom express product delivered without contacting.

I ordered a teds through flipkart which was to be delivered through ecom express. The delivery date was 13th october. But it has exceeded and one time on 11th october they have send me a message of product undelivered even without contacting the customer for even once. So, can you please urgently look into this issue and resolve it as soon as possible...
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Ecom Express customer support has been notified about the posted complaint.
Oct 14, 2019
Updated by sumanuluberia
AwB No.[protected]
Verified Support
Oct 14, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express
Complaint comments 

Comments

Shirt for difficult and damage

Pramod Pangul's reply, Oct 12, 2019
Shirt for difficult and damage
Ecom Express Customer Care's response, Oct 14, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal for assistance.

Regards,
ECOM Express Team
Mera way bill no.[protected] hai track Kar Raha hu to 29 September tak jai dikhay dear Raha he abhi tak fone service center Nahi pahucha he...aur Apke costumer care number me fone BHI Nahi laga raha he to please muje [protected] pe call kijiya ya update kijiya Mera fone service center pahucha ki Nahi me ye janana Chahta hu 25 September ko bheja tha

Ecom Express Customer Care's response, Oct 14, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at customercare@ecomexpress.in.

Regards,
Team ECOM Express
The Clothes you parcel are not a of the right quality and the picture shown is not there please refund my money and get your parcel back

Yogesh Kattru's reply, Oct 8, 2019
Substandard Quality Clothes
Ecom Express Customer Care's response, Oct 14, 2019
Verified Support
Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number 253504437, as per our records the said shipment has been delivered on 8 Oct at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express
I order a product from amazon...ie is an earphone...Your delivery executive mobile number [protected]...He just misbehave me...and Did not give me the product.He take otp from me and then did not give the product. When I am trying to call him not he did not receive my call
Ecom Express Customer Care's response, Oct 14, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express
It's me prayag, I have ordered mobile from flipkart which has to be delivered by 5th oct but delayed and status showing it's moving round and round in Maharashtra.
Order is with ecom express. Pls Solve the problem
Ecom Express Customer Care's response, Oct 14, 2019
Verified Support
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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