[Resolved] Ecom Express — failed delivery of product | |||
I had ordered a product from nyka on 2nd of may, which was supposed to be delivered by ecom express by 6 th may. But despite of receiving messages regarding delivery.. The product has not been delivered till now. Repeatedly i got messages that attempt to delivery failed as i rescheduled the delivery time, which was not done by me. On 8 th may i got a call from executive that delivery will be made by 9th. And today it's 11th still not got delivery.. No call no msg now from them, also i have already paid for the product online Was this information helpful? | |||
Jun 23, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support May 11, 2019 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from ECOM Express Thank you for writing to us. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint. Regards, Team ECOM Express Verified Support May 13, 2019 Ecom Express Customer Care's response Dear Sir, Greetings Please share the screen shot of the tracking number as its shows protected to assist you. Regards, Ecom Express Team May 14, 2019 Updated by docnid Ok .. Location on tracking is coming out to be Mumbai. Wheras I m located in vadodara. May 15, 2019 Updated by docnid Kindly update me what is going on. Now on tracking it is showing order returned. How and why this is happening? No one ever came on my door to deliver the product. Please look into the matter or I'll take some legal action. I have prepaid for the product. Verified Support May 15, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express With reference to your query/complaint regarding non receipt of AWB number[protected], has been delivered today. Please feel free to write back in case you would require any further assistance on the same. Regards, Team ECOM Express | |||
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+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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