[Resolved] Ecom Express — false commitment & delay delivery
Niali, Cuttack, Odisha-754004, Cuttack, Cuttack District, Odisha, India
Susunilbhol on Apr 15, 2019
I was booked 2 awb [protected] & [protected] on 30th march 2019 for pincode -212107, allhabad, after 4th april i have seen that consignment goes to mau, then i have complaint to ecom to send it to customer location allhabad.
On 10th april [protected] shipment get delivered from allhabad location, & [protected] again send to mau, & on next day it shows out for delivery from mau location whenever customer location is allhabad.
End of the day we have received customer is unavailable, attempt for tomorrow.
Then i have again call & send mail to send that packet to allhabad which is delivery location, but no one take this issue on priority. Then again on that day evening we get mail that undelivered, customer not available.
Ecom destination team get mad, they don't think about delivery location, still this shipment laying at mau.
I can't understand that why they are sending it to mau location when delivery location is at allhabad.
We are going to file consumer court complaints regarding this issue.
Sonu agro engineering
Complaint marked as Resolved Apr 16, 2019
After several email & complaint today (after 13days delay) they have delivered
[Apr 15, 2019] Ecom Express customer support has been notified about the posted complaint.
Verified SupportEcom Express Customer Care's response, Apr 15, 2019
Greetings from ECOM Express
Request you to kindly reconfirm your tracking number to assist you.
Team ECOM Express
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