Ecom Express — I am complaining about reverse pickup | |||
Since 40days my reverse pickup haven't been done... When i call customer care they keep on told that my given mobile number was wrong... But when i ask company they told me my mobile number but it was correct... Since 40days ecom express is giving only excuses... They before yesterday one of ecom customer said that they will send a delivery boy for the pickup surely... But they haven't send... Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Dec 07, 2019 Updated by Mohammed Ateeq15 And I am unable to cancel the return request also... When I say ecom express customer care to cancel the request... They are telling that they had cancelled already on 1st november only...if they had cancelled then why it's showing like this... Verified Support Dec 09, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We regret the inconvenience. Please share the return AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query. Regards, Team ECOM Express Verified Support Dec 10, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom We apologize for the inconvenience caused. We request you to share your tracking details as we are not able to see your tracking no shared by you. Regrads Ecom Express | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings from ECOM Express
We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. Request you to kindly allow 24-48 hrs. for the system update. You can also contact your shopping portal for further assistance.
Regards,
Team ECOM Express