Ecom Express — I did not receive the products for which I had paid.

Nida3764

Address:

House no 4066 roshanara road near kunjilal milk dairy north delhi 110007

I had ordered some products worth rupees 1120 from online store namely makeup store on 30 jan 2021 which was prepaid.Till now that is 10 march 2021 i have not received the parcel.The store send me a tracking number [protected] which was through ecom courier service.Customer care is saying they have returned my parcel back to store and the store is disagreeing on this point.Please help me in getting my money back.

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Ecom Express customer support has been notified about the posted complaint.

Mar 13, 2021

Updated by Nida3764 Kindly look into the matter and help me in getting my money back.more than a month has passed and i did not got any information about my parcel.

Verified Support

Mar 15, 2021

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in delivery. As per our records your shipment [protected] was never picked up from the Vendor. If you have paid the amount already, you can contact the shopping portal for refund related query.

Regards,
Team Ecom Express

Mar 16, 2021

Updated by Nida3764 But the store is disagreeging on the fact again and again they are saying that my parcel was picked up... Please help me out in getting my refund back.In fact they also send me the shipment details which included the tracking no already mentioned by me.

Mar 23, 2021

Updated by Nida3764 Please report against makeup store ..its march ..till now now product has been send to me...2 months have passed