Ecom Express — i refuse to accept the item but ecom express not return to the company and keep it with them | |||
On 6th march 2020 ecom express employee come to delivered gonoise company's shots neo earbuds but i refuse to accept the same. Now ecom express is not returning that product to the gonoise company. Till today on 14th march 2020, they keep that product with them and when i asked with customer care they are not giving any clear answer. Screen shot of the status attached here with Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Mar 16, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express Thank you for writing to us. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. Regards, Ramen Team ECOM Express Mar 19, 2020 Updated by Dishant03 From the 16 March 2020 to till date, shipment status is shown - Shipment RTO lockLocation - Ahmedabad Update the current status of shipment.  Verified Support Mar 24, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express Thank you for writing to us. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. Regards, Ramen Team ECOM Express | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.
Regards,
Ramen
Team ECOM Express