Ecom Express — incorrect address (not a single call)

Address:Ranchi, Jharkhand, 834002

Hi, my order number is - s[protected][protected]. It is marked as "shipment un-delivered shipment attempted - wrong address". I always order to the same address even many times ecom express has delivered to this same address but this time it has been marked as wrong address. Kindly look into the issue and ask the delivery person to call me instead on ([protected] / [protected]).
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express.

Following the government directives, our deliveries are temporarily suspended.

Once we resume our services, post clearance from the authorities; this shall be expedited.

As always, Ecom Express appreciates your patience during these challenging times.

Regards,
Ramen
Team Ecom Express
Complaint comments 

Comments

AWB no.[protected]

Parcel had already been delayed for more than 3 days...and without contacting me...they had returned it back.

I want that parcel any how... Please contact me ASAP, because currently your customer support executives are very busy

Ecom Express Customer Care's response, Mar 28, 2020
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 274882388, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

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