[Resolved] Ecom Express — irresponsible employees of customer service executive

Yakub Zeeshan Mohammad

from Hyderabad, Telangana

Address:	Hyderabad, Telangana, 500028
Website:	ecomexpress.in

The complaint on Ecom express on customer service . I ordered the product but it didn't delivered to my address. So I called to the customer care. And I said about my product which is not delivered I asked about the courier office means delivery office so he was doesn't told about the office address...I said, I want delivery office which I can enquir about my product..I asked again and again ..he didn't told ...he said product is can't be delivered and it's going back ..and I said give delivery office address but he didn't told .and I asked again and again..and he start talking rudely like a pshyco...and he blcoked my number which I can't call to the customer service number. And he quit my call. So again I call to him but the answer the call getting busy again and again I call to this customer service number but the call getting busy. I thought that this is the one of them idiotic delivery courier service. Guys don't prefer this courier service for any work and one thing how we can do this that to block my mobile number it is the one of the idiotic thing and idiotic service.

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Feb 13, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Jan 10, 2019

Updated by Yakub Zeeshan Mohammad https://ecomexpress.in.
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Business & FinancesEcom Express irresponsible employees of customer service executive
Ecom Express — irresponsible employees of customer service executive

1 Review
Yakub Zeeshan Mohammad on Jan 10, 2019
Mark as Resolved

The complaint on Ecom express on customer service . I ordered the product but it didn't delivered to my address. So I called to the customer care. And I said about my product which is not delivered I asked about the courier office means delivery office so he was doesn't told about the office address...I said, I want delivery office which I can enquir about my product..I asked again and again ..he didn't told ...he said product is can't be delivered and it's going back ..and I said give delivery office address but he didn't told .and I asked again and again..and he start talking rudely like a pshyco...and he blcoked my number which I can't call to the customer service number. And he quit my call. So again I call to him but the answer the call getting busy again and again I call to this customer service number but the call getting busy. I thought that this is the one of them idiotic delivery courier service. Guys don't prefer this courier service for any work and one thing how we can do this that to block my mobile number it is the one of the idiotic thing and idiotic service.

Verified Support

Jan 12, 2019

Ecom Express Customer Care's response Dear Yakub Zeeshan Mohammad,

Greetings from Ecom Express

We regret for the inconvenience caused to you. As per our records your shipment[protected] we have received request from shopping portal to send the shipment back to them. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Comments

Zp Longz Lkr

from Dimapur, Assam

My order from myntra Tracking No:[protected] is kept on showing "rescheduled for next day" for quite few days . Please let me know when it will be delivered. The item has been shipped on 7th January 2019 (on myntra).
Looking forward for your response thank you.

Ecom Express Customer Care's response, Jan 14, 2019

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the airwaybill Number. 985235833, the said shipment has reached our Guwahati hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.

Regards,
Team Ecom Express

Zp Longz Lkr

from Dimapur, Assam

Delivered today (14 Jan'19)