[Resolved]  Ecom Express — ishin multicolor art silk saree

Address:Jaunpur, Uttar Pradesh
Website:Snapdeal

I bought a multicolored art silk saree on snapdeal somehow, i didn't like it and return it on 23 december, e com express boy collect my full order i. E — 2 silk saree then also i received a email claiming that my order that i returned is incomplete and that's why they aren't going to return my money,, today i received a call from snapdeal and he says that i received 2 silk sarees however i returned only one... Well thats not true i returned the product same as i received i. E — 2 silk sarees i think they have misunderstood it or what,, but i want my refund as soon as possible.
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Jan 31, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Dec 30, 2018
Updated by dailylife feeds
I'm complaining about the delivery boy, , he collected my order ( 2 silk sarees ) which i requested to return on snapdeal but now they are saying that they received only one saree don't know where the problem lies, but i want my refund back as soon as possible
Dec 30, 2018
Updated by dailylife feeds
That's the order id mentioned in the screenshot that i put below

Verified Support
Dec 31, 2018
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings From Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # [protected] for further assistance.

Regards,
Team Ecom Express
Complaint comments 

Comments

Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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