Ecom Express — Issues with ecom express services

My awb is [protected] and the delivery was supposed to be here on 14 april 2021. The delivery boy did not call me on that day and never tried to deliver my address in the following Dayan and in tracking it shows "customer refused to accept". Then it shows ofd locked after 1 week I have reached to their customer support and they keep telling it will be delivered in next 24 hours and yet no delivery and i have no idea if will ever get my product.it’s 20 th April now.