Ecom Express — keeps on repeating the same slogan while complaining

Address:

Amreli, Gujarat, 365560

The customer care service is not resolving my issue. Instead they keep on repeating the same lines which they have been taught at every phone calls i make.
Would head legally to consumer court, if my issue is not resolved.
The local servicemen is adamant to pickup my return parcel even after repeated complains. There has been no response from the logistics team, pathetic service. Government should take necessary actions to close this logistics company which is only meant to irritate cuatomers.