[Resolved] Ecom Express — Long delay in product delivery.

adityabxj296

Address:

Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

I placed an order on amazon on 07/05/2020 (Order was done through emi). Parcel was sent through ecom express and the expected delivery date was 21/05/2020. They could have delivered earlier as the parcel arrived in guwahati on 18/05/2020 according to tracking details. Now the movement of the parcel has been stopped at koliabor-hub, since last three days, though in my place they have delivery center. Till now ecom has not provided any information regarding the delivery. They are not providing any customer care contact due to lockdown as they have mentioned in their official website end even they are not responding in the e-mail.

Ecom tracking no. : [protected]
Amazon order no. :[protected]

Aditya singh
Address:
Ward - 3, beltola road
Po/ps - bokajan
Dist - karbi anglong
Pin - 782480, assam, india
Contact - [protected], [protected]

Was this information helpful?

No (0)

Yes (0)

Jun 7, 2020

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

May 21, 2020

Updated by adityabxj296 email - aditya.[protected]@gmail.com

Verified Support

May 23, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 22nd May at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ramen
Team ECOM Express

Jun 07, 2020

Updated by adityabxj296 yes, THANK YOU (But i went to your delivery center and took the parcel which was kept since 4 days)