Ecom Express — marking delivered but our team was available 24/7

Address:Saharanpur, Uttar Pradesh, 247001

Hello ecom express

Awb no. [protected]
Order id[protected]

We want to inform you that i am the vendor of that particular item and as want to inform you that your delivery boy updated status as undelivered on[protected] reason of seller not available, but we want to inform you that your delivery boy [ jhony] not even contact me single time and he also not come to the address and updated status as undelivered and this is not the first time i am facing this problem but many times this happen to me, your ecom express not even come to pickup and it, s so disgusting, we want you to please take some strict action on that delivery boy and return my item as fast as you can.

I hope you understand and work on this issue on not delivering return item to vendor.

Regards
Sandeep [ amazon seller ] vendor
Contact no.[protected], [protected]
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Team ECOM Express
Verified Support
Dec 21, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered on 16th December at the Vendor address.

Regards,
Team ECOM Express
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    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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