Ecom Express — Misconduct towards customer

saransugali

from Visakhapatnam, Andhra Pradesh

Oct 5, 2022

Address:

visakhapatnam

We are assigned to ECOM express for herbalife product delivery.
Delivery assistant called us multiple times in a day and repeatedly requested for OTP number and when questioned why he was asking multiple times for same OTP he threatened that "I will make sure that you never receive any future orders from herbalife" in telugu "neku malli herbalife lonuchi delivery ela ayidho nenu chusta".

Delivery assistant name: chanti
Delivery assistant phone number: [protected]
OrderID: [protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2022

Ecom Express Customer Care's response Dear Saran,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express