Ecom Express — most terrible experience with this courier company.

 
3 Reviews
Sangvi, Near DRM office, Nanded, India
 Deepak Zambre on Jan 21, 2020
Hi, guys i want to raised to banned this company. My order no is [protected]. I ordered from snapdeal the snapdeal shows me ordered delivered maybe[protected] to[protected]. But ordered arrived soon. The courier delivery boy called at 8oclock with his like boss attitude and he say that ordered has came. But in that time i was on holiday because of makarsankranti. So i requested to delivery boy to wait for 1 day more i will come. So he say okay with his boss attitude like he is boss of whole company. But 2nd next day i called courier company by following the multiple of task after entering my awb no the courier executive responded me that i will came at evening on 5 o'clock. So i wait but he never come and his call also not came. So i just checked my order status i found my order was locked by courier company. So i called snapdeal customer care executive. They told me we raised the request from us to delivered your order with next 24hours. So wait but within 24 hours no any response. So i called the ecom courier company by multiple of task. The executive said your courier is locked we are raising request to reschedule the delivery. You will get your package within 24 to 48 hours. But the today is 5 day i have call the ecom courier company.in this 5 days the same reply from all that we are raised to reschedule your order and within 24 to 48 hours your package will be delivered. The worst company see in entire life. Most terrible experience from this i stuck by this first of all idiot courier boy who pretend them self as boss. I know they called you before they leave the courier office. But courier boy showing he is at my home on 8 o'clock of morning so big liar. I request that banned this company. Yeah i know this is madness but really harass by this courier company.😑

most terrible experience with this courier company.

Complaint Status


[Jan 21, 2020] Ecom Express customer support has been notified about the posted complaint.
Verified Support
Ecom Express Customer Care's response, Jan 22, 2020
Dear Sir,

Greetings from ECOM Express!

With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team ECOM Express
Verified Support
Ecom Express Customer Care's response, Jan 29, 2020
Dear Sir,

Greetings From ECOM Express.

As per the confirmation, we have attempted the delivery but you have cancelled the order as you ordered another product. Request you to confirm to assist you.

Regards,
Team ECOM Express
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

I odered a product from club factory (AWB [protected]). Product not yet delivered. They dont make any calls and they returned the product without my knowledge. The worst customer service from ecom. Without making any calls how can you return the product.
Ecom Express Customer Care's response, Jan 22, 2020
Verified Support

Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 8585269992 has been returned back to your shopping portal.

We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service.

Regards,
Team ECOM Express
Hi Deepak !

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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    Customer satisfaction rating
    50%
    Complaints
    2178
    Pending
    541
    Resolved
    931
    phone
    +91 11 3021 2000
    +91 11 6659 8800
    location
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    Ecom Express - most terrible experience with this courier company.