[Resolved]  Ecom Express — My amazon return item was picked up 05/07/202 but now they say the item was not picked up on 05/07/2022.

Address:

Gada jasrajpur, galiakot, sagwara , Dungarpur

Hello
My self Chirag Patidar, I want to say that I had bought a product from Amazon. But the product was bad.I placed a product refund request from Amazon app on 02/07/2022. But no one came for pickup till 05/07/2022 morning. Then I called amazon helpline service then they made new return date but 05/07/2022 at 02:15 pm ecom express delivery agent call me for return pickup and they pickup the return item but after 2 days agent called me for return pickup and then I said, you have pickup my return item before 2 days and agent said "ok Nevermind" but after 2-3 days I see on the Amazon app that the status of my return item is not showing. So i called amazon customer care then they said delivery agent has not updated any information so i can not help you then i also called and mailed ecom express customer care but they do not help me and Call customer agents talk very rudely. And till now my product is missing and both Amazon and Ecom Express are not helping me.I only want my refund amount from Amazon but Amazon said your refund will be issued when our product reaches our warehouse.
I want help.
Toady 20 days completed.

Product name - ANOX EG FLO 120 Automatic Water Pressure Pump

Amount- 3584

1 AWB Number :[protected]
2 AWB Number :[protected]