[Resolved] Ecom Express — no response

rohit mangal ca

from Udaipur, Rajasthan

Address:	Udaipur, Rajasthan, 313001
Website:	ecomexpress.in

I have airway bill no.[protected], i got message of outbound delivery on saturday 13.10.2018.. But it was not delivered.. I received messages on monday, tuesday also.. But no body called me for delivery, meanwhile on monday i went to shopping portal and requested for delivery and i got call and was assured delivery by wednesday 17.10.2018.. On wednesday i received the message of delivery and i called the delivery guy.. He told me that he is coming in 1 hr, than i again called up and he said he is coming, i again called him and he said that he will deliver it tomorrow but i insisted on delivery, he said he is coming but didnt came and also not picked my call.. On thursday also i got no message of delivery, today on 19.10.2018 when i checked on ecom express, i read the response on ecom website that "customer refused the delivery"

That is unbelievable and highly unprofessional.. How can somebody do this.. This is pathetic and enquiry must be made against that particular employee.. I have requested the shopping portal today for delivery and have appraised about the situation.. But something must be done against ecom exp.. If i had not checked the status i would not have known this.. And they might be doing this to many others who are not so vigilant..

Dissatisfied to the highest level..

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Dec 15, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Ecom Express Customer Care's response Dear Rohit,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service.

As per the current status, the shipment has been returned as per the instruction. Request you to kindly contact your shopping portal for further assistance.

Regards,
Ecom Express Team

Oct 20, 2018

Updated by rohit mangal ca Ecom Express Team

As per the current status, the shipment has been returned as per the instruction.. ???

On whose instructions you have sent it back.. and how should I give you an opportunity to serve me.. you had shipped it back to Banglore on 18.10.2018 early morning.. today is 20.10.2018.. still the product has not been despatched from Banglore to my place.. for whose instructions you are waiting for delivering the product to me.. ??

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Comments

Adnan Asad

from Bengaluru, Karnataka

Sir i have ordered a product from flipkart on 11-10-18 and the product was shipped on that dy only and it was from hyderbad though i live in gulbarga its only a 4 hours journey from hyderabad today 14-10-18 still the product is not dispatch .usaully it take 24 hour delivery from hyd so plz dispacth soon
awn[protected]

Adnan Asad's reply, Oct 14, 2018

awn no - 234249987

Ecom Express Customer Care's response, Oct 20, 2018

Verified Support

Dear Adnan,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the shipment has been delivered. Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 08376888888.

Regards,

Team Ecom Express