[Resolved] Ecom Express — non delivery of consignment
Raratul82 on Dec 6, 2018
Hi, this is related to ecomex awb no.[protected] concerned with medlife order no. Or9757aw-004a. The shipment is pending at ecomex delivery centre since 18th november. They have not made any communication with me, but shown the status as 'customer not available', 'refused by customer' etc. I wonder why the parcel is not delivered to me inspite of all details being correct. Kindly look into the matter and do the needful at the earliest. O
Complaint marked as Resolved Jan 12, 2019
[Dec 06, 2018] Ecom Express customer support has been notified about the posted complaint.
Verified SupportEcom Express Customer Care's response, Dec 07, 2018
Greetings from Ecom Express!
Thank you for writing to us. We sincerely apologize for the inconvenience caused regards to the delay in delivery. With reference to your complaint regarding the undelivered shipment, we are coordinating with the concerned team to get this delivered in next 24-48 hrs. meanwhile, please share your alternate contact number to assist you.
Team Ecom Express
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