[Resolved]  Ecom Express — non delivery of consignment it shows delivered

Address:

Ap Mangi Tal karmala Dist Solapur, Solapur, Maharashtra, 413203

Sir,
I have booked one item from amazon.
With order id[protected].
The item was couriered by ecom express with awb[protected].
Now the status shows it is delivered to me on 30.03.2019 but same item not received by me or family member till date 06.04.2019
So i have lodged complaint with amazon and ecom express on 31.03.2019.
Ecom express executive had given assurance for delivery within 48 hours i. E 02.04.2019.
On 2 nd april i called ecom they are unable to deliver product they want another 24 hours time. On 03.04.19 i again called ecom as they have not delivered the item against it shows deliverd they want another 24 hours time to deliver it.
Today i have called on the same no of economics ([protected]) they again want 24 times.
I want to lodge a complaint against the company for not providing service or delay in service and compensation for the same.
And deliver my item at earliest.

Company executive given me the no of local delivery agent ([protected]) in kamala, when i called that no he denied that he is not the delivery agent to company.
For giving wrong information there is harassment from the company to me.

Please take firm action against such wrong information against.

Regards
Jalindar bagal