Ecom Express — non delivery of consignments

Address:36 First Floor, Coromandel Town, Ambattur, Chennai 600098, Chennai, Tamil Nadu, 600098

Awb:[protected]
Awb: [protected]

The awb numbered consignments not delivered by ecom in chennai. But the tracking history reveals that attempts have been made for delivery and found the premises closed or locked. But we at homey solutions rejects this reason. These are snapdeal undelivered items returnable to us. But not delivered. Please look into this. Expecting the delivery of the items.
Regards
Abdul nasser
Homey solutions
Chennai
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express!

With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery in next 24-48 hrs. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team ECOM Express
Oct 17, 2019
Updated by nasser27ma
Yesterday someone from ECOM called from the number [protected] and said the delivery will be made as it’s out for delivery. But the guy never turned up. My repeated calls to this number went unanswered. Late in the night when I tracked the AWB it was updated as ‘delivery attempted and the residence/ premises closed’. It’s ridiculous. The whole day we’re waiting for the delivery, in the end it was never made and to our surprise it was updated as the Residence/ premises closed
Verified Support
Oct 17, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings

Please share your alternate contact number to coordinate for delivery.

Regards,
Ecom Express Team
Oct 17, 2019
Updated by nasser27ma
Our alternate number is [protected]
Verified Support
Nov 20, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the Vendor address on 1st November.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express
Complaint comments 

Comments

Hi Nasser

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
nasser27ma's [Complaint's author] reply, Oct 17, 2019
This complaint is not against Snapdeal. The ECOM Express is not returning the SD buyer returned items. Resorting into fraudulent ways blaming us that our premises is closed while they attempted the delivery. We are the SD seller. The suborder is in this case are 36823954803 and 37432858497
Hi,

The shipment has not been delivered. Please provide delivery receipt details with date stamp.

Regards
Homey Solutions
Ecom Express Customer Care's response, Nov 22, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express

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