Ecom Express — Not Delivered even after completing 23 days

MALLESH S

Sep 5, 2021

Address:

C/o Satyanarayana, House no. 11-31, behind Cinepolis

My name is Mallesh Babu. My AWB no is [protected]. After completion of stipulated period. I've contacted with your executive for delay of delivery. Later they send messages to my registered mobile number regarding delivery date and pin number from 05 days. While I have tried with delivery agent contact number. He lifted my call only two times and told me that it would be delivered today itself. But, Didn't receive my shipment sofar. Due to not availablity of Direct contact number I'll not approached with delivery agent. Besides Ive contacted your Ecom express executives daily. But they are not taking any action regarding my issue. Even after completing 25 days My package is still at Vijayawada Ecom express delivery point. Please take action immediately. Otherwise I'll approach further legal action.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2021

Ecom Express Customer Care's response Dear Mallesh,

Greetings from Ecom Express!

Thank you for writing to us. Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team and expedite the delivery of your shipment.

Regards,

Team Ecom Express