Ecom Express — not delivered my product I can't wait | |||
I want to share my experience. I had placed one order which was assigned to ecom express. The order was placed on 2nd oct 2019 with awb no. [[protected]]. The item reached the local distribution centre on 12th oct. Since then i am waiting for delivery till 27 oct, 2019.in between i made several attempts to contact their representative. What pathetic situation is with them after making customer to hold the call for nearly 30 min customer care executive will talk. Later he says i will ensure delivery of product next working day. I made several calls to them and every time they said same. Anyhow i got the... Was this information helpful? | |||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 28, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same. Regards, Team ECOM Express Oct 28, 2019 Updated by Md Amir Raza No delivery response from ecom express I m waiting today all day but no one call or msg me from ecom express so sad but I m tracking my awb number in ecom its shown product undelivered delivery attempt to made how I requested to ecom please right information to me delivery time nd date please  Oct 31, 2019 Updated by Md Amir Raza Today msg me from ecom express say to me shipment undelivered delivery attempt heavy rain natural calamity but Kolkata not raining in any place in Kolkata what is this so sad | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Shipment booked on date 18th oct still the shipment showing in transit no any update from ECOM customer care even they not pick the call.
very third class service provided by ECOM.
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express