Ecom Express — not getting my order.

Address:Thakur niwas, Kacchi ghati, Shimla, Himachal Pradesh, 171010

I have order from clubfactory so they had made 2 packages of it and i have paid online. And i have got one package am not getting another package. And when i am tracking the order it shows tgat it has been delivered. I want my order and my order tracking no. Is [protected]. Please send it as fast as you can ecom express.
I am very disappointed because of ecom.
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2019
Ecom Express Customer Care's response
Dear Mam,

Greetings From ECOM Express.

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express
Complaint comments 

Comments

I didn't get my parcel, it came for out order at 19oct2019. The delivery man gave my parcel to another person but he couldn't gave to me. what I have to do now...

Vasu Kakinada's reply, Oct 22, 2019
Where is my parcel...
Ecom Express Customer Care's response, Oct 23, 2019
Verified Support
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express

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