[Resolved]  Ecom Express — Not received flipkart shipment

Address:Bhartiya city, Bangalore

I ordered flipkart one moto back cover, but ecom express message to me 14 th august today delivery date & share me awb number.
14 th august ecom delivery boy not called to me full day but 14:30 message from ecm your shipment delivered and handover to the main gate security. This tim i called main gate security but security told to me no one percel received through ecom express.
Still not received this shipment.
I already complaint ecom express customer care but no on response correctly.
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Aug 21, 2020
Complaint marked as Resolved 
My mobile number 8152918568 Email:- [email protected]
Ecom Express customer support has been notified about the posted complaint.
Aug 23, 2020
Updated by Bipsam
Still not received any call from Ecom express please call back to me as soon as possible.
Verified Support
Aug 28, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.


Regards,
Ramen
Team Ecom Express
Verified Support
Sep 05, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so we shall inform your shopping portal to initiate the refund. So request you to kindly contact your shopping portal in regards to refund.

Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence. 

Regards,
Ramen
Team Ecom Express
Complaint comments 

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Still not received any call from Ecom express, please urgently call back to me

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