Ecom Express — not yet received my medicine but getting fake delivered message

Address:5/67 sannadhi street, Land mark: Near Saraswathi hall, Kovur, Kanchipuram, Tamil Nadu, 600122

27 Sep ordered medicine in Zoloyo for emergency purpose, they couriered in Ecom Express (28 sep) still not yet delivered, but got fake delivered message (30th sep), most horrible experience is unable to track the courier people for emergency purpose (no updated contact number). actually it medicine. they are playing with Patient patience. Very Worst experience I got from Ecom Express. if medicine need to deliver on time instead of hidden the parcel somewhere update fake status. please give courier delivery person reachable and exist contact number.
Was this information helpful?
No (0)
Yes (0)
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings From ECOM Express.

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint.

Regards,
Team ECOM Express
Complaint comments 

Comments

I'm ordered other product.. Delivery onother products
Please return my order and refund my amount
Ecom Express Customer Care's response, Oct 3, 2019
Verified Support
Dear Sir,

Greetings from Ecom Express!

We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

Request you to kindly contact your shopping portal for further assistance.


Regards,
Ecom Express Team
I want a different ring but this is not a that one ring.. . So please refund my money
I don't want this product.. .
Ecom Express Customer Care's response, Oct 3, 2019
Verified Support
Dear Sir,

Greetings from Ecom Express!

We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

Request you to kindly contact your shopping portal for further assistance.


Regards,
Ecom Express Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6399
    Pending
    3646
    Resolved
    1262
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information