Ecom Express — order not delivered from 5 days

feroz akbar

from Rajahmundry, Andhra Pradesh

Address:

69-12-29, I K Street, Bank Colony, Opp KKR Gautam School, Kakinada, Andhra Pradesh 533005, East Godavari, Andhra Pradesh, 533005

My awb no is [protected], from 5 days my product is not getting delivered to me, neither the delivery coming to me nor he is calling to my number. I went to their address in my city kakinada, but their address is also wrong. They've shifted office long back to somewhere else, none of their mobiles are working all are getting invalid mobile no msg. Is this a joke what kind of service is this?

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Nov 20, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team ECOM Express