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Ecom Express — order status say delivered but I had not recieved it

I have ordered a wet and wild eyeshadow palette from nykaa and there was the offer of free product (Wet and wild eye primer). Awb no. Is[protected]
I have recieved the palette today but did not recieved the free product while my order updated as deliverd. I want the free product too. It is very unprofessional that my other parcel has not arrived but they said that it is delivered

Complaint Status

[Sep 22, 2019] Ecom Express customer support has been notified about the posted complaint.
Updated by Angel princii Sep 22, 2019
1 item(s) of your Nykaa order #NYK[protected] has been dispatched via DelhiverySurface, AWB#[protected].
Verified Support
Ecom Express Customer Care's response Sep 23, 2019
Dear Sir,

Greetings from ECOM Express!

With reference to your query regarding the said order please be informed that the number provided is incorrect. Request you to kindly cross check the tracking number from your Shopping portal for us to assist you.

Team ECOM Express
Complaint comments  1 Comment     Updated: Share0Tweet0


Sir my a parsal by UDAAN AwB [protected] courier boy not deliver

The courier boy is saying that you come and take it.

deliver boy resion = Your UDAAN order AwB [protected] was undelivered as you were not available.

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