[Resolved]  Ecom Express — Parcel is not delivered[protected]

I have complained to the customer care of ecom express regarding the delay in delivery for three times. They ask me to wait for two days everytime and do not tell me a deadline. The package tracking shows its in local city Nellore DC -003 from 5th november 2021. I asked them to atleast tell me the location of delivery center so i can pickup myself, but they don't give me the information. I am worried if the parcel is lost. Please help me.
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Nov 25, 2021
Complaint marked as Resolved 
Ecom express is very slow, they should be transparent about it, if they have a delivery boys shortage, and may be tieup with other courier services. I myself went to collect the package from the delivery center. Anyway hope you improve your services.
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2021
Ecom Express Customer Care's response
Dear Sandeep,

Greetings from Ecom Express!

We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express
Verified Support
Nov 25, 2021
Ecom Express Customer Care's response
Dear Sandeep,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Team Ecom Express
Nov 25, 2021
Updated by sandeep_kumarbv
Yes, the shipment is collected by myself personally, i asked the customer care for the delivery center location and went there, collected the parcel from them, they said they have very few delivery boys and shipments are taking a lot of time. Any way the problem is solved finally.
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