[Resolved] Ecom Express — Parcel is not delivered[protected] | |
I have complained to the customer care of ecom express regarding the delay in delivery for three times. They ask me to wait for two days everytime and do not tell me a deadline. The package tracking shows its in local city Nellore DC -003 from 5th november 2021. I asked them to atleast tell me the location of delivery center so i can pickup myself, but they don't give me the information. I am worried if the parcel is lost. Please help me. Was this information helpful? | |
Nov 25, 2021 Complaint marked as Resolved Ecom express is very slow, they should be transparent about it, if they have a delivery boys shortage, and may be tieup with other courier services. I myself went to collect the package from the delivery center. Anyway hope you improve your services. Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 17, 2021 Ecom Express Customer Care's response Dear Sandeep, Greetings from Ecom Express! We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery. Regards, Team Ecom Express Verified Support Nov 25, 2021 Ecom Express Customer Care's response Dear Sandeep, Greetings From Ecom Express. Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team Ecom Express | |
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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