Ecom Express — parcel not delivered and showing rto lock

CSE Tutorials

Website:

ecomexpress.in

Hi,
My self ordered an item and it reached my place by 30th july. From that day it was showing "shipment in-scan at dc". Further no updates for somedays. On 9th aug 2020 it shows "shipment rto lock". There are no issues in delivering the items in my location as of now. I want my item delivered. The thing they havnt conatcted me or tried to deliver the items. Abw no:[protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We are sorry for the inconvenience caused. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

Regards,
Ramen
Team Ecom Express

Aug 18, 2020

Updated by CSE Tutorials Sorry to inform you that Ecom delivery centre that you are saying about is currently delivery all parcels since 2 weeks. But I dnt get the order delivered. Its still in the delivery centre.