Ecom Express — Pickup is not happening on time

From last one week my 10+ pickup is delayed all are having the same problem I.e. it’s getting updated with remark on tracking site like pickup failed due to shipment was not ready which is absolutely false as shipment is ready.
We are not receiving call from any currier boy related to pickup and when I was connecting to customer care they are not able to provide any Issue number and each time getting the same response “wait for another 24-48hr your issue will be resolved”. Not at all getting any info on my orders below is Awb number for latest pickup
[protected]
Was this information helpful?
No (0)
Yes (1)
Ecom Express customer support has been notified about the posted complaint.
Verified Support
May 04, 2021
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding the AWB number, the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 10th May.

Regards,
Team Ecom Express
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6399
    Pending
    3646
    Resolved
    1262
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information