[Resolved]  Ecom Express — poor service and fraud staff

Address:New Delhi, Delhi, 160059

I have ordered one sony power bank .The ecom express supposed to deliver me the product on 8th june but it was not delivered yet.when i used to call customer care they us to convey same message that my number was not reachable and i used to take my product no one has come to my residence so far i am waiting for my product and when i call them same excuse is made by executive in same manner.i service is really poor unless today even wen i called up customer care one staff had told me that it is cancelled please mail us again why should i mail again .i have not cancel my product i am waiting for it this type of customer handling is not bareable hence it is punishable offence i would aware all the people not to be fooled by this company bad service .how can they cancelled the product by themselves and not asking the customer or i think the are making fool they have no products it is a fake company.this type of company should be liable to charges and compensation
Was this information helpful?
No (0)
Yes (0)
Jul 19, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express

Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Regards,
Team ECOM Express
Complaint comments 

Comments

I am not available to call to my wish master when I call him one voice is saying welcome to ecomexpress
Ecom Express Customer Care's response, Jun 17, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Regards,
Team ECOM Express

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6393
    Pending
    3646
    Resolved
    1262
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information