[Resolved] Ecom Express — poor service and fraud staff | |||
I have ordered one sony power bank .The ecom express supposed to deliver me the product on 8th june but it was not delivered yet.when i used to call customer care they us to convey same message that my number was not reachable and i used to take my product no one has come to my residence so far i am waiting for my product and when i call them same excuse is made by executive in same manner.i service is really poor unless today even wen i called up customer care one staff had told me that it is cancelled please mail us again why should i mail again .i have not cancel my product i am waiting for it this type of customer handling is not bareable hence it is punishable offence i would aware all the people not to be fooled by this company bad service .how can they cancelled the product by themselves and not asking the customer or i think the are making fool they have no products it is a fake company.this type of company should be liable to charges and compensation Was this information helpful? | |||
Jul 19, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Jun 17, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint. Regards, Team ECOM Express | |||
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings from ECOM Express
Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.
Regards,
Team ECOM Express