Ecom Express — product delivery failure

Address:600125

Dear team,

I have ordered a head phone through club factory app with ordered no : 15571056 on 01.10.2019.. Still now i didnt received my product. I kepp on calling both club factory cc and ecom cc. No response from their side and they are keeping my phone on hold and disconnected. They have told me that im not reachable through phone. I didnt get a sinngle call from courier team yet and these fraud peoples are telling me that im not reachable.

Awb no : [protected]

Tracking no : [protected]
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Team ECOM Express
Verified Support
Nov 20, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to deliver as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express
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    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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