Ecom Express — product delivery not attempted/ poor response by customer executive

I've ordered a product from shein india. It was supposed to delivered on aug 21 by their delivery partner ecom express. I couldn't receive the product as we were out of town. And from there onwards they neither contacted me nor delivery been attempted. Today aug 28 until now i didn't get my product whose payment is already done.
Now coming to the customer care executive, i've been contacted them from past 3 days daily they always say, "your product will be delivered in next 24 hrs" but the parcel never got attempted. And they make silly excuse of weather, about rainfall, which didn't happened in recent days. Are they joking?? Don't these guys have any responsibility!!
I'm sharing the shipment details in photo section.
Kindly give your attention please.
+1 photos
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express!

We apologize for the inconvenience caused . With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery in next 24-48 hrs. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team ECOM Express
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    +91 11 3021 2000
    +91 11 6659 8800
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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