Ecom Express — product not delivered but on the tracking site it says delivered | |
I ordered something on myntra. They shipped it through ecomexpress. My name is kiran, my tracking number is[protected]. They updated the consignment as delivered whereas i'm yet to receive the package. The package is to delivered by a person named venugopal. No one is bothered at all to follow up on my complaint. He didn't even call my number. I'm supposed to get the status of the package today but no call from the company at all. Was this information helpful? | |
Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 20, 2019 Ecom Express Customer Care's response Dear Mam, Greetings From ECOM Express. Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment, and we shall coordinate with our delivery center to get this investigated and resolve at the earliest. Meanwhile, you can provide your alternate contact number to assist you. Regards, Team ECOM Express Verified Support Nov 22, 2019 Ecom Express Customer Care's response Dear Ma'am, Greetings from Ecom Express. Please be informed that the phone number you have shared with us is not visible to us. Request you to share the same again to assist you better. Regards Eocm Express Verified Support Dec 06, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so we shall inform your shopping portal to initiate the refund. So request you to kindly contact your shopping portal in regards to refund. Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence. Regards, Team ECOM Express | |
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+91 11 3021 2000
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No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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My order details are below.
Your GADGETSOHUB "CoD" shipment [protected] is out for delivery by ECOM Executive Ph: [protected] PIN: [protected] Please Keep Rs 1999.0 ready for payment.
Pls. support asap.
I'm order other Watch set with headphones
But received totally different item.
Greetings from ECOM Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
ECOM Express Team