Ecom Express — product not-delivered

Ecom Express — product not-delivered

S Swathitk p from Paravur, Kerala

I ordered a product in club factory and the courier agent is ecom express vadakara center. The tracking details shows that the product is out for delivery and now it is re - dispatched and they are showing that it is not delivered due to unavailability of customer. I don't even got a single call from them and i tried to reach that number several times but the call has not attended or answered. What is the problem? When i will get my product? Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 12, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query. Regards, Team ECOM Express Nov 14, 2019 Updated by Swathitk p AWB number [protected]
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Comments

Sundari Prabhu

from Pune, Maharashtra

Order from Flipkart item is not delivered on time. now the status is showing as "Shipment RTO Lock" for the order number B[protected] and AWB [protected]. I need my item immediately.

Ecom Express Customer Care's response, Nov 12, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

With the reference to your query regarding the AWB number 2533558740, pleased be informed that we have received the request from shopping portal to return this shipment. Therfore, we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express