Ecom Express — Product not delivered or even attempted delivery

I have ordered product on 3rd july 2020 from nationalpc
https://nationalpc.in/

Order id : 5851.

The product is supposed to delivered by ecom express by[protected] at thiruvananthapuram.

Awb number:
[protected]

On 11 jul, 2020 2020 they have market it reached at trivandrum (Shipment in-scan at dc [its is at vellayambalam, thiruvananthapuram inside the city) which is not possible as no entry of vehicle is possible inside the city on that date due to lockdown.

Since we have lockdown here in thiruvananthapuram city till 20th july 06:00am, no courier service can delivered before that.

But now the status is showing "shipment rto lock" and location at bengaluru.

I have tried to call customer care many times, but no one is picking up.

I have fully paid for the order.

Very deceitful behaviour.