Ecom Express — Product returned without contact or informing

Ecom Express — Product returned without contact or informing

H Hemanth981

Hello, I had a parcel coming from ecom express, and it had not shown much status updates and it's more that 18 days in transit. But now, after reaching the final delivery station it is shown as being returned, but no one has contacted me on the phone or mail or through any other means yet. If I was contacted, i would be happy to pick up from the delivery centre, if it was not possible to deliver to my exact address, but i was never contacted, not even a single missed call. So please help regarding this matter. I have attatched screenshots containing the awb for your reference. +1 photos Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Sep 19, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions. Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance. Regards, Ramen Team Ecom Express Sep 20, 2020 Updated by Hemanth981 Hello, I understand the situation due to COVID19 and all those, bit you could have at least informed me over phone about the package being returned, as i could have asked someone nearby to collect it.
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