[Resolved] Ecom Express — product stuck at delivery center

SHANMUKH SRINIVAS

from Kakinada, Andhra Pradesh

Address:

simhachalam, 530028

My awb number is [protected] and it reached my nearest delivery center 16 oct, 2019 pendurthi bag scanned at dc and delivery is not attempted on 16 oct, 17 oct, 18 oct, 2019. I contacted ecom express customer care regarding this several times and get response that it will be delivered in 24 hrs every day. One day when i contacted them one of customer care representative try to help me by providing contact details of delivery center but he failed to provide address and contact numbers of my pendurthi delivery center and even for visakhapatnam centers. This shows how ecom is running their services. It is so fuuny that none of the information of visakhapatnam services are not available with ecom express, i request ecom express to resovle this issue as soon as possible and get my order delivered soon.

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Oct 21, 2019

Complaint marked as Resolved

I myself visited all ecom centers in visakhapatnam and went to pendurthi delivery center and get my order, I got to know that lack of delivery persons are available in visakhapatnam centers lead to no attempt by ecom express delivery center.So, It is so bad from ecom express running delivery centers with less number of staff.Please improve your services.

Ecom Express customer support has been notified about the posted complaint.

Oct 21, 2019

Updated by SHANMUKH SRINIVAS I myself visited all ecom centers in visakhapatnam and went to pendurthi delivery center and get my order, I got to know that lack of delivery persons are available in visakhapatnam centers lead to no attempt by ecom express delivery center.So, It is so bad from ecom express running delivery centers with less number of staff.Please improve your services.

Verified Support

Oct 22, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom

Please accept our sincere apologies for the inconvenience caused due to delay in delivering your shipment.

We have already taken this concern with our Team and we are working on the same to get this resolved.

Please write back to us in case you would require any further assistance on this.

Assuring you of the best of our services at all times.

Regards,
Ecom Express Team