Ecom Express — product undelivered and return to origin

I ordered an order in flipkart and the order has to be delivered by ecom express and it has to reach on 18th oct i waited so long for the delivery and i didn't receive any acknowledgement regarding the delivery. When i checked the tracking my product looks undelivered because i refused it seems but i didn't do that and they sent it back to the origin without my knowledge. I requested them to send it back but they are not responding. Awb no. [protected]
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express
Verified Support
Nov 20, 2019
Ecom Express Customer Care's response
Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express
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    +91 11 6659 8800
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    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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