[Resolved] Ecom Express — product undelivered and wrong update in tracking details

Itishree Nayak

from Bengaluru, Karnataka

Address:

560066

Hi Team,
My product sent from PaytmMall with AWB Number:[protected] has been out for delivery from 11th Dec, M not getting any single call from courier boy and M also not able to reachable to him.But when m tracking, it is showing delivery attempted but customer was not availabl.HOW you people are updating these details m actually surprised.Atleast be professional.
M waiting in my office after my shift is over also, but not getting any update from the delivery person as well as m not able to reach to him also.
How you guys are working m not able to understand at least customer should be able to reach out to you by the number provided.
Please check this issue ASAP.

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Jan 23, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

With reference to your query regarding the shipment has been delivered on 14 Dec, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. [protected]

Regards,
Team Ecom Express