[Resolved] Ecom Express — regarding false messages for not delivering the ordered item | |||
Dear.. It is so many times it happened to me i ordered but it don't reach to me and they give me message that u refused the item thats why we are not delivering u.. Latest fraud is this my awb no[protected]. It did not give me and send me that it is undelivered due to refused.. Secondly it did not pick up my parcel which is pending for return for a long.. Due to this worst service your customers satisfaction rating is 31%. And it will come down and down i[censored]t approch dont change. My personal feeling Was this information helpful? | |||
Dec 13, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 12, 2018 Ecom Express Customer Care's response Dear Rubaid, Greetings From Ecom Express. Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. Please confirm the distance from Anpara to assist you further. Regards, Team Ecom Express | |||
 5 Comments | |||
Comments
AWB no.[protected]
The item was shipped by Amazon. The local agent did not deliver perhaps due to the distance of the delivery address (Pin code 754214) from the courier office being more. This was done in the pretext of "wrong address".
Regards
Bibek prusty
[protected]
[protected]@gmail.com
The item was shipped by Amazon. The local agent did not deliver perhaps due to the distance of the delivery address (Pin code 754214) from the courier office being more. This was done in the pretext of "wrong address".
Regards
Bibek prusty
[protected]
[protected]@gmail.com
Ecom Express Customer Care's response, Nov 12, 2018
Verified Support
Dear Bibek,
Greetings From Ecom Express
Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.
As per our records your shipment 277560173 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express
Greetings From Ecom Express
Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.
As per our records your shipment 277560173 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express
The delivery boy refused to deliver the product at the given place
Ecom Express Customer Care's response, Nov 12, 2018
Verified Support
Dear Sir,
Greetings From Ecom Express
Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.
Regards,
Team Ecom Express
Greetings From Ecom Express
Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.
Regards,
Team Ecom Express
Not satisfied shirts
Ecom Express Customer Care's response, Nov 12, 2018
Verified Support
Dear Sir,
Greetings From Ecom Express.
Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. Request you to kindly contact your Shopping portal to arrange the reverse pick up for Refund/replacement.
Regards,
Team Ecom Express
Greetings From Ecom Express.
Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. Request you to kindly contact your Shopping portal to arrange the reverse pick up for Refund/replacement.
Regards,
Team Ecom Express
Iam finding it difficult to contact vendor, as soon as i call provided number, it says no key press.What kind of service is this? Damn frustrated, since long im standing out of office.
Vibha baliyan's reply, Oct 30, 2018
Iam finding it difficult to contact vendor, as soon as i call provided number, it says no key press.I dont know what kind of service is this in which a customer is unable to contact vendor.😡
Awb : 278122358
Awb : 278122358
Ecom Express Customer Care's response, Nov 12, 2018
Verified Support
Dear Vibha,
Greetings From Ecom Express.
Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We recommend you to kindly send Email for coordination.
Regards,
Team Ecom Express
Greetings From Ecom Express.
Thank you for writing to us. We accept our sincere apologies for the inconvenience caused to you. We recommend you to kindly send Email for coordination.
Regards,
Team Ecom Express
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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35%
Complaints
6399
Pending
3646
Resolved
1262
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings From Ecom Express
Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.
Regards,
Team Ecom Express